Altura's Auto Expert Reports 30% Sales Increase in 2012

Posted on April 4, 2013

Auto Expert is Altura's Auto Locating & Buying Service

(Riverside, Calif.) April 4, 2013 – Auto Expert, an auto locating and buying service based in Riverside, Calif., reported a 30% increase in car sales for 2012 over 2011. In addition, net income for 2012 rose 148% over 2011, and revenue was up 24%.

An affiliate company of Riverside, Calif.-based Altura Credit Union ($683.5 million in total assets), Auto Expert is partnered with 10 California credit unions that represent nearly 750,000 members.

“Auto Expert had a terrific 2012,” said Chris Andrus, Auto Expert president. “Clearly, there was a great deal of pent-up demand for new cars. People who put off auto purchases over the past few years while the economy sputtered, finally returned to the marketplace. Sales continue to be strong in 2013.”

Andrus also reports that aftermarket sales revenue was up 6% in 2012 compared to 2011. (Aftermarket sales revenue is derived from DVD players, paint sealants, back-up cameras and similar accessories.)

In addition to the increases in sales and revenue, Auto Expert has solid customer service numbers. “Our net promoter score for 2012 was 93%, and our member satisfaction rating was 98%. We also had a customer satisfaction survey return rate of 47%,” said Andrus, who pointed out that a typical survey return rate is between 10% and 15%.

“Car sales are hitting record numbers in some months, and we are glad to be a part of that,” Andrus added. “We are helping people locate the car of their dreams, and save money on their purchase. Plus, we are generating loan revenue for our credit union partners.”

Auto Expert provides auto-locating and buying services to 10 credit unions, collectively serving nearly 750,000 Members. Auto Expert is a subsidiary of Altura Credit Union, the largest credit union headquartered in Riverside County, California with $683.5 million in assets and 86,500 Members. For more information about Auto Expert, visit http://www.autoexpertonline.com or call 1.800.359.4567. For more information about Altura Credit Union, visit http://www.alturacu.com.

Comments (2)

Larry Owens
April 11, 2013
Well, auto experts could have had two more vehicles to add to their list if they would have done their job for me and my wife. I have been looking for a Jeep Unlimited thur them for over a year now. I never canceled my order. The only colors I did not want was Red or Black. They called to tell me they found a black one. That was 10 months ago. My wife called a little over a week ago looking for a Hyundai Elantra White or Silver around 2011 a up. We checked on line and local . We found 3. I found 4 Jeep Unlimited none black or Red. We git all on Saturday a week ago. March 30.
Altura Credit Union
April 11, 2013
Thank you very much for your comment and patronage we apologize for not being able to provide you with timely customer service. We will have a manager from Auto Expert contact you shortly to see how we can improve our service in the future.

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