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Altura Members Embrace Revamped Digital Banking Platforms

*(Riverside, Calif.) March 12, 2018 *- Altura Credit Union revamped its online banking, bill pay and mobile banking platforms recently to make the platforms more secure, and expand functionality to give members more self-service and other tools. The upgrades are already paying off. Launched in the fourth quarter of 2017, user ratings for the mobile app have jumped from 2.5 to 4.7 stars.

The upgrades were designed to address multiple issues and improve Member service within these banking platforms, and were months in the planning.

“Our Members use mobile and online banking 10 times more often than our branches, so it makes sense for Altura to devote resources to these upgrades,” said Sevan Yakinian, vice president, Member Services, Altura Credit Union, who led the conversion team. “And we expect these services, particularly mobile banking, to continue to grow in the future.” Yakinian reports than 70 percent of Altura’s digital banking Members are mobile users.

“The previous systems were from two different vendors. The app needed more security and functionality, and there was little consistency between the platforms. The mobile app look was dated and clunky to use. Plus, Members told us we were behind the times,” said Yakinian.

“We were looking to create a big win for our Members,” Yakinian said. “It wasn’t just about a conversion of our existing services, but also laying the groundwork for what we can offer going forward. We want this to be dynamic and to keep pace with Member expectations,” he added.

Riverside Man Wins Dream Vacation from Altura


*(Riverside, Calif.) March 1, 2018 *- Logan Klein, an Altura Credit Union member from Riverside, is the latest and final winner of the credit union’s “Visit Your Dream Destination” giveaway. Held throughout 2017, the campaign was Altura’s way of thanking members in its 60th anniversary year.

A member of the U.S. Air Force, Klein was one of three finalists in the drawing for the dream vacation held recently at Altura’s branch in Indio. A member for 10 years, Klein said he likes that Altura continues to support the military. He hopes to use the prize to visit several European countries.

Photo Caption:
Logan Klein, right, holding balloons, is the latest and final Grand Prize winner of a dream vacation from Altura Credit Union as part its year-long member promotion in 2017 in recognition of Altura’s 60th anniversary. The two other finalists, from left, James Dew II and Andrew Mitchell, each received $500 gift cards.

Routing Number Scam, Beware

Recently, there has been a string of scams that promote the use of federal reserve bank or credit union routing numbers to pay “your” bills online. Learn more about this scam and how to protect yourself here.

Giant Equifax Data Breach: 143 Million People Could Be Affected

Credit reporting agency, Equifax has experienced a data breach that can compromise the personal information of as many as 143 million U.S. citizens. Access the link in this article to learn more. Links from CNN Money.

What happened?

How to find out if you’re affected by the hack: