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Existing User Registration & Log-In Tutorial

Existing User Registration FAQs

1. If I’m an existing Altura Credit Union online banking user, do I need to register for this new system?

No. You will use the same account number you currently use to sign into online banking system.

2. What do I use as my User ID on my first login?

You will use the same account number you currently use to sign into online banking. From here you will be prompted to select a new User Name.

3. What are the User ID requirements of the new system?

The User ID must be a minimum of 6 characters long, no longer than 12 characters. Please note, User ID’s are case sensitive.

4. What do I use for my password on my first login?

You will use the same password you currently use to sign into online banking. Please note, if your current password is longer than 10 characters, only the first ten characters will work.

5. What are the password requirements of the new system?

The password must contain at least two numbers, two letters and be a minimum of 6 characters long, no longer than 10 characters. Altura recommends using at least one of the following characters:
! “ # $ % & ( ) + , – / ; < = > ? [ \ ] ^ _ ` { | } * ‘

6. Why are the password requirements different for this system?

Our main priority is the security of your financial information. By adjusting password requirements this ensures a more secure password.

7. What happens if I forget my User ID?

If you forget your User ID you can visit your local branch or call Altura’s Member Support at: 888-883-7228.

8. What happens if I forget my Password?

If you forget your password you can use the “Forgot Password” link on the secondary log-in screen. From here an email will be formulated prompting you to select a new password.

9. Will I have to answer all three security questions upon every login?

No, you will only have to answer these questions upon setup or to reset a forgotten password.

10. Why am I required to choose a special watermark?

The special watermark is a security feature to combat fraudulent activity such as phishing. This watermark will be presented upon login and on each subsequent page of online banking. If you don’t see your watermark, or if it’s different than the photo you originally selected, please contact Altura’s Member Service Department immediately at 888-883-7228.

11.Can I change my user name and password for this system after my initial login?

Yes, on the Personal Page under the Setting tab you will have the option to update your user name and password as well as your security questions. Please view Tutorial 6 for further instructions.