We Remain Committed To Serving You
To our new Members, we apologize for the technical problems you are currently experiencing with the core conversion that completes the merger with Visterra. We understand how frustrating this has been. We are diligently working day and night to find solutions to these issues. We value your Membership and are committed to resolving the issues and look forward to enhancing your Member experience.
We have teams at work to assess the current state of things, reviewing and resolving pressing issues, and working toward solutions that will meet everyone’s expectations – Yours, most of all.
Rectifying these issues is ongoing, but we have some resolutions already in place for:
* Online & Mobile Banking
* High Call Volumes
* Direct Deposits, Checks & Automatic Payments
* Debit, Credit & ATM Cards
Online & Mobile Banking
Initial Sign On
- If you haven’t yet, Visterra Members need to enroll in Altura’s Online Banking platform to access your account online and to use Altura’s mobile app. (Please note that the Visterra Mobile and Online Banking platform are no longer operational.)
- You can enroll in online banking by clicking here:
Enroll In Online Banking
- When you access the home page, you will be asked for three pieces of identification for validation. These are:
- Primary Member’s Social Security Number
Do not includes spaces or dashes
- Your Member Number
Your Member number is 4 to 7 digits and can be found on your checks. The Member number does not include the 728, preceding zeroes or the last digit. See below for an example:
- Your Email Address
The email address must match what is on your account, and you must be able to access to it from the same computer or device you are currently using to enroll in online banking.
Once you are logged into online banking, Web Bill Pay is ready to use and is functioning properly.
Be sure your pop-up blocker is disabled. To use the Altura Mobile App, log-on using the same username and password you use with Online Banking. If you cannot log in, please call us at 888-883-7228 or fill out the Call Back Form below.
The Mobile Banking Application is available for use on the following devices:
- iPhone- download from the iTunes Store
- Android Phones- download from the Android Market
- Blackberry Phones- enter the following link into your browser: www.Alturacu.mobi
- Universal Phones- enter the following link into your browser: www.Alturacu.mobi
High Call Volumes
The high call volume we had to our Member Service Center did cause longer than normal wait times. We apologize for the waits experienced did temporarily extended our call center hours. Wait times have been reduced drastically and we are now operating back to normal business hours.
If you don’t want to wait, please fill out the Call Back Form below. Please include as much detail as you can in your question(s) and please provide us a good call back number, so we can help you as quickly and as possible.
Messages will be returned within 1 business day.
Our Interactive Teller Machines are fully functional at:
What About My Direct Deposits, Checks Or Automatic Payments I Have?
If you have direct deposit coming into your account, they are continuing without interruption. If you have automatic payments being made from your account, they will also continue uninterrupted.
If you currently have checks that say Visterra Credit Union on them, you may continue to use them. *You do not need to re-order checks. *
You can find more information in our FAQs brochure which can be seen by clicking here.
Debit, Credit & ATM Cards
Your existing Visterra debit, credit and ATM card(s) will continue to function until you are issued new Altura card(s) during the next few months. Once you activate your new Altura card(s), your Visterra card(s) will no longer work. You can find more information on our FAQs brochure which can be seen by clicking here.
Call Back Form
Please visit https://www.alturacu.com/conversion-faqs for additional information. If you have any questions, please feel free to call us at 888-883-7228 or fill out the call back form above.