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<v ->My name is Nicole Melendez</v>

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and I'm from New York City.

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I moved to California...

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April 2018 on a promotion.

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I worked for the Federal Bureau of Prisons,

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and FCI Terminal Island.

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During the government shutdown since I'm a federal employee,

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there was other companies

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that would not help us even though we were members

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of other companies.

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So Altura was the only credit union that

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was willing to help government agencies

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that would shut down during that time.

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Even if you weren't a member, they will gladly help you out

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make you become a member really quick.

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And were just there for you throughout everything.

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During the time this happened,

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it did affect our lives

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because we couldn't get any type of help from anyone.

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We weren't getting paid.

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So if they didn't help us,

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I think it would affected us even more.

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It kind of gave us like a breathing room

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to pay our bills, put food on the table for our families

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or just give us gas to get to work

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because we still had to get to work.

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It helped us a lot and it helped a lot

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of staff members just to pay the basics of the water bill

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to rent or something.

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They weren't giving you more than you needed.

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They were giving you what you needed to get by

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and that's what we needed at the time.

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We didn't need future we needed now.

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So Altura helped us with that.

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When other aid agencies wouldn't,

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what other banks would not, even major banks, nobody would.

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This was the only credit agency that would.

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(upbeat music)