WEBVTT

1
00:00:00.240 --> 00:00:01.200
<v ->I'm John.</v>

2
00:00:01.200 --> 00:00:02.060
<v ->I'm Mary.</v>

3
00:00:02.060 --> 00:00:05.180 line:15% 
<v ->And we're the Tomlinsons, and we're from Moreno Valley,</v>

4
00:00:05.180 --> 00:00:08.860
and we've been Altura Credit Union members since 2019.

5
00:00:08.860 --> 00:00:09.750
So, a few months ago,

6
00:00:09.750 --> 00:00:11.680
we decided that we were gonna buy a trailer.

7
00:00:11.680 --> 00:00:12.591
We had a big trailer.

8
00:00:12.591 --> 00:00:13.630
We sold it.

9
00:00:13.630 --> 00:00:15.390
We wanted to downsize and get a smaller one

10
00:00:15.390 --> 00:00:16.930
'cause all of our kids were getting married off.

11
00:00:16.930 --> 00:00:18.620
I was dead set, remember?

12
00:00:18.620 --> 00:00:19.680
We had to have the oven.

13
00:00:19.680 --> 00:00:20.871
We found the trailer that we wanted.

14
00:00:20.871 --> 00:00:22.000
(record scratching)

15
00:00:22.000 --> 00:00:22.833
<v ->I found the trailer.</v>

16
00:00:22.833 --> 00:00:24.490
<v ->She found the trailer.</v>

17
00:00:24.490 --> 00:00:27.040
So, what I did is I called Altura,

18
00:00:27.040 --> 00:00:30.770
got our representative on the line, got the ball rolling,

19
00:00:30.770 --> 00:00:32.460
handed the phone over to her,

20
00:00:32.460 --> 00:00:35.050
and I'm not joking when I say,

21
00:00:35.050 --> 00:00:38.300
it was about three minutes, maybe four minutes,

22
00:00:38.300 --> 00:00:40.150
and boom, we're approved.

23
00:00:40.150 --> 00:00:42.520
Okay, so, when do we come and get the check?

24
00:00:42.520 --> 00:00:43.427
And basically, they were like,

25
00:00:43.427 --> 00:00:44.600
"Well, what time do you want to go it?"

26
00:00:44.600 --> 00:00:47.350
By Monday evening, we're driving home with our new trailer.

27
00:00:47.350 --> 00:00:48.183
(record scratching)

28
00:00:48.183 --> 00:00:49.016
We're the Tomlinsons.

29
00:00:49.016 --> 00:00:50.156
<v Together>Thank you Altura.</v>

30
00:00:50.156 --> 00:00:52.590
(laughing)

31
00:00:52.590 --> 00:00:53.423
<v ->Sorry.</v>

32
00:00:53.423 --> 00:00:54.256
<v ->You got it, we got it. We can do it.</v>

33
00:00:54.256 --> 00:00:55.089
<v ->Sorry.</v>

34
00:00:55.089 --> 00:00:55.922
<v ->Come on, we got this.</v>

35
00:00:55.922 --> 00:00:57.400
<v ->Thank you Altura.</v>

36
00:00:57.400 --> 00:00:58.283
<v ->Credit Union.</v>