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Altura partners with Balance to offer our members even more financial resources to build your education when it comes to your fiscal matters.

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Altura understands that you have to start somewhere. Use our Credit Builder options to grow your credit score quickly!

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Take advantage of the free counseling services for our Members. We offer everything from debt and budget to student loan counseling, and more!

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Working at Altura has its perks and benefits. Check out our careers page and join the family today!

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Altura offers scholarships for graduating high schoolers. A $1,000 monetary award is given to selected seniors meeting the scholarship criteria.

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Insurance Claims

Insurance doesn’t have to be stressful. No matter what kind of insurance claim you need to file, we are here to help!

Altura’s Partnership with TruStage

Filing Insurance Claims Made Easy

You may not expect to get insurance services with your credit union, but Altura understands that insurance claims can make a huge impact on your finances. To streamline the financial services you need, Altura has partnered with one of the best insurance providers on the market: TruStage Insurance Program.

When you’re experiencing one of the most taxing situations of your life, you don’t want to waste time dealing with tedious insurance claims. Our claims process is quick and easy. If you elected payment protection on your loan, you can use our convenient claims process to quickly and easily file your claim.

Claims you can file with us include:

  • Life
  • Terminal illness
  • Accidental dismemberment
  • Hospitalization
  • Family medical leave
  • Loss of life of a dependent
  • Disability
  • Involuntary unemployment claim

No matter what kind of claim you’re filing, you can count on us to be helpful and understanding. We’ll make the process as easy and stress-free as possible!


How to File a Claim

To begin, you can fill out a claim form online by clicking here. If you’d rather talk to someone over the phone, call 1.844.707.4964. A CUNA Mutual Group claims specialist will kindly guide you through the process of filing a claim. You’ll always feel cared for.


About CUNA Mutual Group

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, which is a mutual insurance holding company. It also includes its subsidiaries and affiliates. Payment protection products include debt protection products. They are available through Altura Credit Union and MEMBER’S CHOICE® credit life and credit disability insurance, which is underwritten by CMFG Life Insurance Company.


What is Disability Insurance?

When life takes an unexpected turn, disability insurance provides you with the money you need for expenses. If you become sick or injured and can no longer work, disability insurance replaces part of your income. It’s not the same thing as worker’s compensation because you do not have to become disabled while at work to receive this insurance.

Disability insurance is available for both short-term and long-term disability needs. Short-term can help you with expenses for nine weeks to a year, while long-term disability continues paying you for many years. Sometimes these plans end upon typical retirement age (around 65).

What Kinds of Things Does Accidental Death and Dismemberment Insurance Cover?

Accidental death and dismemberment insurance covers death or injury that’s the result of an accident, such as a car crash. This is different from life insurance, which covers death even due to natural causes. The insurance coverage is paid to the beneficiary such as the spouse or child of the person who was in the accident.

Do I Need Life Insurance if I Don’t Have Any Dependents?

Life insurance gives many people peace of mind that their family will be taken care of no matter what. However, life insurance isn’t for everyone. If you’re single and don’t have any dependents, you probably don’t need life insurance.

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