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All Altura branches will be closed on Monday, October 11 for the Columbus Day holiday.

Holiday Decoration - Altura Credit Union

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You can customize your debit or credit cards with a second line. Have a favorite nickname, sports team or just something fun you want to include?
Second Line on Debit and Credit Cards - Altura Credit Union

We are always holding giveaways on our Facebook page. Don’t miss out, and check back often.

Altura Credit Union was first opened back in 1957 and has grown to span all across Riverside County.

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We volunteer our time, whether it’s fundraising for Habitat for Humanity or helping local teachers makeover their classrooms, we always want to be involved!

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Altura rewards two lucky members every quarter with a cash prize of $1,500. All you have to do is start saving!

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Credit Unions cannot be bought or sold because they are owned by their members. Members are part owners because they have a stake in the company.

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Lost/Stolen Cards

Lost/Stolen Cards

Lost or Stolen Cards

The earliest you discover that your Altura Debit or Credit Card has been lost or stolen is the time that you need to contact us to protect your account and your identity.

Please contact us at on of the following numbers to block your card:

During normal business hours:

  • 1-888-883-7228, select option 4

After normal business hours:

  • 1-888-883-7228, select option 3
    1-800-528-2273

International please call:

  • 1-812-647-9794
    Please have your social security number available

Please visit your closet branch or call us at 888-883-7228.  Cards sent regular mail typically takes 3-5 business days to receive.

Helpful Tips

Losing credit and debit cards can happen to anyone, no matter how careful you are. Whether your cards have been stolen or simply misplaced, you need to act quickly. Contact Altura as soon as you realize any of your cards are missing. We will act quickly to stop all transactions associated with those cards.

When you misplace a credit or debit card, more is at stake than just the money in your account. You also have to worry about your identity being stolen. Unfortunately, identity theft and identity fraud are extremely common. But the quicker you act when your cards are missing, the less likely it is to happen to you.

As an additional precaution, you may want to close your bank accounts that are linked with the missing cards. This will keep the money in the account even safer. You can always open a new account after you’ve closed your old ones.

No matter what time of day it is, an Altura Credit Union employee is available 24/7  to help you with your missing cards.

If you’re contacting us during our normal business hours:

  • 1-888-883-7228 and select option 4

After normal business hours:

  • 1-888-883-7228 and select option 3 or
  • 1-800-528-2273 after regular business hours.

International:

  • 1-812-647-9794
    Please have your social security number available

Our representatives will walk you through any additional steps you need to take. We’ll answer any questions you have and treat you with kindness and respect during this extremely stressful time. If you act quickly and take all the necessary steps, losing your credit or debit cards does not have to be such a burden.

Losing any form of identity or payment is extremely stressful. Whether they’ve been stolen or simply misplaced them, there are some important steps you need to take. It’s important to act quickly. Here’s what to do once you notice your Altura checks or cards are missing.

Contact Altura member service at 1-888-883-7228 and have them place a stop payment on the check numbers that are missing.

Whether you’ve lost your Altura debit or credit card, you can contact us at one of our numbers. If you’re calling during normal business hours, call 1-888-883-7228 and select option 4. If you’re contacting us after normal business hours, call 1-888-883-7228 and select option 2. You can also contact us at 866-213-3225 after normal business hours.

To be extra cautious, you may want to close your account to make sure no one steals from it. Altura highly recommends that you close your account and open a new one if your checks have been lost or stolen. However, if you do this, you need to be aware of a few things:

If you have outstanding checks, you will need to decide if you want to leave the funds to clear them, or if you want to write new checks on your new account. If you choose to write new checks, your existing checks will be returned as “account closed.”

If you have any loans (such as auto or home equity), they will stay on your old account number. You will need to make a request if you’d like to maintain access to these loans in online banking.

If you use Web Bill Pay and have outstanding payments, you will need to request your Web Bill Pay account be moved to your new account number. Altura will move any pending payments to your new checking account as well.

For more information about lost or stolen checks or cards, please call Member Services at 1-888-883-7228 or visit your local Altura branch.

If you want to learn more about keeping your victim’s rights and keeping your identity safe, click here.

Losing credit and debit cards can happen to anyone, no matter how careful you are. Whether your cards have been stolen or simply misplaced, you need to act quickly. Contact Altura as soon as you realize any of your cards are missing. We will act quickly to stop all transactions associated with those cards.

When you misplace a credit or debit card, more is at stake than just the money in your account. You also have to worry about your identity being stolen. Unfortunately, identity theft and identity fraud are extremely common. But the quicker you act when your cards are missing, the less likely it is to happen to you.

As an additional precaution, you may want to close your bank accounts that are linked with the missing cards. This will keep the money in the account even safer. You can always open a new account after you’ve closed your old ones.

No matter what time of day it is, an Altura Credit Union employee is available 24/7  to help you with your missing cards.

If you’re contacting us during our normal business hours:

  • 1-888-883-7228 and select option 4

After normal business hours:

  • 1-888-883-7228 and select option 3 or
  • 1-800-528-2273 after regular business hours.

International:

  • 1-812-647-9794
    Please have your social security number available

Our representatives will walk you through any additional steps you need to take. We’ll answer any questions you have and treat you with kindness and respect during this extremely stressful time. If you act quickly and take all the necessary steps, losing your credit or debit cards does not have to be such a burden.

Losing any form of identity or payment is extremely stressful. Whether they’ve been stolen or simply misplaced them, there are some important steps you need to take. It’s important to act quickly. Here’s what to do once you notice your Altura checks or cards are missing.

Contact Altura member service at 1-888-883-7228 and have them place a stop payment on the check numbers that are missing.

Whether you’ve lost your Altura debit or credit card, you can contact us at one of our numbers. If you’re calling during normal business hours, call 1-888-883-7228 and select option 4. If you’re contacting us after normal business hours, call 1-888-883-7228 and select option 2. You can also contact us at 866-213-3225 after normal business hours.

To be extra cautious, you may want to close your account to make sure no one steals from it. Altura highly recommends that you close your account and open a new one if your checks have been lost or stolen. However, if you do this, you need to be aware of a few things:

If you have outstanding checks, you will need to decide if you want to leave the funds to clear them, or if you want to write new checks on your new account. If you choose to write new checks, your existing checks will be returned as “account closed.”

If you have any loans (such as auto or home equity), they will stay on your old account number. You will need to make a request if you’d like to maintain access to these loans in online banking.

If you use Web Bill Pay and have outstanding payments, you will need to request your Web Bill Pay account be moved to your new account number. Altura will move any pending payments to your new checking account as well.

For more information about lost or stolen checks or cards, please call Member Services at 1-888-883-7228 or visit your local Altura branch.

If you want to learn more about keeping your victim’s rights and keeping your identity safe, click here.

FAQs

Am I Too Young to Start Building Credit?

If you’re 18 or over, you’re at the perfect age to start building credit. Altura’s youth accounts make establishing and building credit easy. As long as you are using your credit card responsibly, you’re actually setting yourself up for future success.

I Received an Cashier’s Check From Altura, How Can I Verify It? (How to Verify a Cashiers Check)

Cashier’s Checks are safer than personal checks because the funds are guaranteed and also do not contain your account number.

Tips On How to Avoid Cashier’s Check Fraud:

  • Know the person giving you the check
  • Verify that the check was drawn off of Altura Credit Union
  • Verify the check has cleared.

To verify if an Official Bank Check is valid, contact the Member Service Department by calling 888-883-7228.

Are There Fees to Purchase a Cashiers Check?

Fees may apply to purchase a Cashiers Check .  The fee will be waived by having a Wealth Builder Checking account. See the Schedule of Fees for details.

RIVERSIDE, CA

14th Street Branch

3451 14th Street Riverside CA 92501

WILDOMAR, CA

Bear Creek Branch

36068 Hidden Springs Road Unit 9 Wildomar CA 92595

Moreno Valley, CA

Cactus Branch

23540 Cactus Avenue Moreno Valley CA 92553

RIVERSIDE, CA

Canyon Springs Branch

2692 Canyon Springs Parkway Ste C Riverside CA 92507

COACHELLA, CA

Coachella Branch

50057 Cesar Chavez, Suite A, Coachella, CA 92236

Corona, CA

Corona Lincoln Branch

650 S. Lincoln Ste 101 Corona CA 92882

Corona, CA

Corona Plaza Branch

2331 Compton Avenue Corona CA 92881

EASTVALE, CA

Eastvale Branch

5010 Hamner Ave, Unit 120, Eastvale, CA 91752

Indio, CA

Indio Branch

81096 Hwy 111 Indio CA 92201

RIVERSIDE, CA

Magnolia Branch

10725 Magnolia Avenue Riverside CA 92505

Murrieta, CA

Murrieta Branch

40412 Murrieta Hot Springs Road Murrieta CA 92563

Rancho Mirage, CA

Rancho Mirage Branch

36-101 Bob Hope Drive Ste E-9 Rancho Mirage CA 92270

RIVERSIDE, CA

Riverside Avenue Branch

6403 Riverside Avenue Riverside CA 92506

SAN JACINTO, CA

San Jacinto Branch

1821 S. San Jacinto Avenue, Suite G, San Jacinto, CA 92583

FRENCH VALLEY, CA

Silver Hawk Branch

38995 Sky Canyon Drive Murrieta, CA 92563

Moreno Valley, CA

Stoneridge Branch

27130 Eucalyptus Avenue, Ste E Moreno Valley CA 92555

Banning, CA

Sun Lakes Branch

300 S. Highland Springs Avenue Banning CA 92220

RIVERSIDE, CA

University Avenue Branch

1616 University Avenue Riverside CA 92507

Hemet, CA

West Hemet Branch

320 S. Sanderson Avenue Hemet CA 92545

WOODCREST, CA

Woodcrest Branch

17094 Van Buren Blvd, Riverside, CA 92504

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Financial Well-Being

Learn How to Manage Your Money

Financial Well-Being

Learn How to Build Your Credit

Calculators

Determine Monthly Payments for Loans and Mortgages

Altura in the Community

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